Collaborate, Interact and Work Smarter with AI-Powered Communications
From post-call summaries and insights to real-time suggestions and transcripts, our AI solutions simplify your work so you can do more.
AI Tools For Every Area of Your Business
Combined with our secure award-winning UCaaS solutions, our AI tools transform business communications, boosting productivity, increasing training opportunities and improving customer service.
Real-time transcriptions and sentiment analysis
With live transcriptions and sentiment analysis, you can see what’s being said on a voicemail, call or meeting — even before you join. Enjoy enhanced accessibility and peace of mind, knowing your teams have all the information they need to confidently transfer calls and pop into meetings at a moment’s notice.
AI summaries and insights
Quickly catch up on missed calls and meetings with automatically generated summaries and insights. See key topics and actionable points at a glance without watching the recording or reading the whole transcript, making it easy for team members to take over an opportunity or support ticket and provide seamless customer service.
Sales intelligence
Give your customer-facing teams a competitive edge with post-meeting AI-generated insights. Video playback and suggested next steps help agents provide exceptional customer service while post-call transcripts and reports let managers highlight and tag important points for team training, giving staff everything they need to learn and improve.
Real-time assists
Always be in the know with AI-powered pop-ups that offer real-time explanations and suggestions during meetings and calls. Accelerate and enhance training sessions and improve customer satisfaction with relevant insights that appear based on context, helping boost your employees’ knowledge and confidence.
AI assistant in chat
Speed up your response time with a chat copilot. Use it to quickly draft messages and prepare translations straight from the chat, keeping the conversation flowing. You can even give your employees instant access to industry-specific information with connected knowledge bases, helping them answer complex customer queries or learn at their own pace.
AI-powered voicebots and chatbots
Are automated call menus holding your business back? Reduce your average handle time and provide stellar customer service with our AI‑powered voicebots and chatbots. Able to converse with customers in natural language, our bots can answer staff or customer questions, forward calls and even collect feedback on your products and services, helping you to speed up your processes and deliver quality customer service.
Automatic CRM logging
Worried about losing all the valuable insights generated during your call? Integrate your CRM and Wildix solution and log all of your transcriptions, summaries and sentiment analysis without lifting a finger.
