Enhancing Efficiency and Streamlining Operations for Growth
Long Lewis Automotive Group is a well-established dealership with a strong reputation for providing exceptional service and a wide selection of vehicles. With a history spanning several decades, Long Lewis has built a legacy of trust and customer satisfaction in the automotive industry. Committed to innovation and efficiency, the company continuously seeks ways to enhance its operations and deliver a seamless experience for its customers.
To support its rapid expansion across Alabama, Long‑Lewis Automotive Group needed more than just an upgrade to its outdated phone system. The company required a communications solution that could streamline operations across its seven locations, reduce inefficiencies, and scale with future growth. By partnering with Danmark Technologies to deploy Wildix Unified Communications, Long‑Lewis revolutionized internal communication, enabling real-time collaboration, operational efficiency, and a robust foundation for continued expansion. This strategic upgrade not only optimized daily workflows but set the company on a path to future-proof growth.
The Communication Challenge
As Long‑Lewis Automotive Group grew from two to seven dealerships, maintaining efficient communication became increasingly challenging. Employees struggled with outdated phone systems that required navigating switchboards, leading to delays in inter-location coordination. The lack of access to call data further complicated staffing decisions and hindered customer service improvements. To support ongoing expansion, Long‑Lewis needed a solution that was scalable, reliable, and easy to manage.
Why Wildix and Danmark Technologies
Long‑Lewis turned to Danmark Technologies for their expertise in modernizing communication systems and providing solutions that could scale with the company. Together, they implemented the Wildix system across all locations, focusing on ease of deployment and seamless integration without causing downtime. The choice of Wildix was driven by its ability to offer real-time communication, remote access for mobile employees, and valuable data analytics to optimize business operations.
Results and Impact
With Wildix’s Unified Communications system in place, Long-Lewis experienced immediate improvements in communication efficiency. Direct extension-to-extension calling eliminated delays, allowing faster coordination across locations, some as far as 3.5 hours apart. Additionally, Wildix’s mobile app enabled employees to stay connected remotely, supporting a more flexible and productive work environment.
The ability to call directly from dealership to dealership has saved us so much time. Wildix has been a game-changer for our operations.
Amy Lovelace
Customer and Community Relations Director at Long‑Lewis
The successful implementation of Wildix transformed Long‑Lewis’s operations, allowing the company to scale without disruptions. The system’s reliability and access to call data also helped optimize staffing, particularly in high-traffic locations, leading to better customer service. By modernizing their communications infrastructure, Long-Lewis Automotive Group not only resolved existing challenges but also built a strong foundation for continued growth and operational efficiency.
Requirements
- Scalable Communication System
- Reliable Inter-Location Connectivity
- Real-Time Communication
- Remote Access for Mobile Employees
- Call Data for Staffing Optimization
- Seamless Deployment without Downtime
Value Gained
- Enhanced Reliability Across Locations
- Improved Employee Efficiency
- Streamlined Coordination with Direct Calling
- Increased Flexibility through Mobile App Access
- Data-Driven Staffing Decisions
- Future-Proof Scalability for Growth
The solution has been provided by the Wildix Partner
- Danmark Technologies
- 200 JAMES MACKEY DR, Rogersville, AL 35652, United States
- info@danmarktech.com
- +1 256-802-1247
- danmarktech.com
