How Wildix and LOQEX Helped FCLG Save 15% on Telecom Costs While Maintaining 98% Call Response in 10 Seconds

Discover how Wildix and LOQEX helped FCLG reduce telecom costs by 15% while ensuring 98% of calls were answered within 10 seconds. Explore this success story now!

FCLG — Leading provider of custom Fleet Management Services since 1987. Focused on driving efficiencies through customer centric risk management strategies.

The Problem

FCLG, an independent, family-owned fleet management business, supports approximately 100,000 vehicles on UK roads at any given time. Reliable communication is essential for the company’s operations, ensuring drivers can contact support quickly and enabling the team to deliver excellent service to their clients.

However, their previous communication system was inadequate. It was cumbersome, difficult to navigate, and lacked a user-friendly management interface. The system failed to provide the scalability or flexibility required, particularly in managing fluctuating demands. Hidden charges further complicated budgeting, creating unnecessary stress for the company.

FCLG needed a modern solution that was reliable, flexible, and cost-effective. They sought a system with real-time data capabilities for performance monitoring, ensuring adherence to client SLAs and internal KPIs.

With Wildix, we’ve gained the flexibility to support 100,000 vehicles across the UK, maintain a 98% call answer rate within 10 seconds, reduce staff hours for better work-life balance, and cut telecom costs by 15% — all with a simple pricing model and real-time data to drive our performance.

Craig Moss

Managing Director at FCLG

The Solution

FCLG partnered with LOQEX to implement a Wildix communication solution tailored to their needs. Wildix stood out with its user-friendly interface, transparent pricing model, and exceptional flexibility.

The solution was deployed seamlessly by LOQEX, whose team ensured a smooth transition by providing hands-on training and ongoing support. Wildix’s ease of integration thanks to open APIs enabled integration with software such as MyWallboards and RAMP, enhancing FCLG’s ability to monitor live data and key statistics.

Real-time performance insights became a cornerstone of daily operations. From reporting on KPIs and SLAs to conducting team stand-ups and one‑to‑one meetings, the new system empowered FCLG to stay informed and responsive. LOQEX’s expertise in training and support ensured that staff felt confident in leveraging the solution’s full capabilities.

The Results

The Wildix solution delivered transformative results for FCLG. The integration provided:

Enhanced Efficiency: Real-time data allowed FCLG to maintain service levels, including answering 98% of calls within 10 seconds, while optimising work schedules. This improvement contributed to a better work-life balance for employees by reducing overall working hours.
Cost Savings: The move to Wildix reduced telecommunication expenses by approximately 15%, offering substantial financial benefits to the business.
Improved Reliability: Reliable and actionable data enhanced reporting accuracy for KPIs and SLAs, strengthening relationships with clients through transparent and effective communication.
Seamless Support: The scalable solution and responsive LOQEX team ensured that FCLG could flexibly adapt to evolving needs without disruption.

For Managing Director Craig Moss, the switch to Wildix was undoubtedly the right choice. “The system is great. It’s nice and flexible, and we’re getting the support we need as and when we need it,” he noted.

By prioritising reliable technology and expert implementation, FCLG enhanced both their operational efficiency and employee satisfaction while maintaining the high standards their clients expect.

Requirements

Value Gained

The solution has been provided by the Wildix Partner

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