Medasil gets powerful modern telephony solutions through Wildix and its partner Yoozoom
Medical equipment manufacturer finds Wildix solutions prove “invaluable” for remote working and modernizing their telephony system
Yorkshire-based Medasil is a manufacturer of silicone-based medical devices that help improve patient outcomes. These include wound drains, tubing, laser protection and general surgical devices, sold to the NHS and around the world. It focuses on providing outstanding quality and transparency throughout the manufacturing process, ensuring world-class medical devices and equipment that meet precise needs. But it needed a next-gen telephony system to make communication easier both internally and externally.
The Problem
Mark Lay sits in his office. He’s the technical director at Medasil, and he greets us with a smile. A brief introduction and we’re ready to go. He starts outlining the main problem for Medasil:
“We were faced with a very large cost for upgrading the servers and all the new licenses, plus learning the new system and implementing it,” he says. “We were looking for a secure system, and we also wanted to have the ability to have more of a mobile setup. So we were looking for a package with licenses which would allow us the flexibility to have employees working from home, if needed, or more commonly being able to get to their mobile phones when they're on the road.”
The Solution
In today’s competitive marketplace, there are plenty of providers, but few can actually deliver the sheer range of solutions required. Through Yoozoom, a Wildix Gold Partner, Medasil found its needs quickly met.
“Medasil went out and looked at a variety of alternatives and solution providers,” states Mark. “We were given some excellent presentations and were able to see the system’s capabilities. When we spoke with Yoozoom, they were able to answer all of our questions straight away, really quickly and gave us the confidence to go ahead with them.”
And to do that, Wildix had to deliver as part of Yoozoom’s complete solution. And that’s where Mark found that ease of use and functionality made all the difference.
“The main products we’re using are desk-based phones, which are very good, very high quality. We’ve had no issues with any of those phones, but we’re mainly using the web-based Collaboration software and the mobile phones — we’ve found the Collaboration app is also excellent. We’ve been able to maintain flexibility and set up new users very quickly. … Being able to change users and move them in and out of different groups has been really quick.”
The Results
Ultimately, it’s clear that the simplicity of Wildix solutions was appreciated, reducing training needs and making adoption simple.
“One advantage was the ability to not run a server with a dedicated PBX going to the cloud-based system,” Mark says. “The other has been the ability for our users to enter into Wildix remotely using their Windows login credentials. There is no need for them to learn a new password and strive to get back on track.”
And it had major benefits beyond the usual improvements in communication and collaboration.
“I think Wildix was very fast. It was set up very quickly by Yoozoom — we had virtually no downtime at all. It's also proved invaluable. Cloud-based is definitely advantageous these days.”
Requirements
- Easy-to-manage solution
- Secure
- Mobile-friendly and work-from-home-friendly
Value Gained
- Wildix Collaboration makes moving users simple
- No need for dedicated servers
- Ready for remote working when the pandemic started
The solution was implemented by Wildix Partner
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