Scouten Engineering, a leading Northern British Columbia firm since 1995, excels in structural and civil engineering. They are known for their work in mining, oil and gas, bioenergy, and industrial sectors, specializing in complex structures, bridge building, seismic restraint, utility connections, project management, cost estimation, construction supervision, and innovative solutions.
The Challenge: Outdated Systems and Growing Pains
Scouten Engineering, a prominent firm in Northern British Columbia, has been specializing in structural and civil engineering since 1995. Serving the mining, oil and gas, bioenergy, and industrial sectors, they are renowned for their expertise in complex structures, bridge construction, seismic restraint systems, utility connections, project management, cost estimation, construction supervision and innovative solutions.
The engineering firm faced a series of challenges before collaborating with DoTel. For years, Scouten Engineering experienced minimal phone issues, needing only occasional line additions for their expanding team. However, their recent relocation to a new office after 29 years in the same location necessitated several upgrades, including a new phone system. Their existing NEC system was outdated and the limitations of their digital telephones with analog phone lines became evident. Transitioning to VoIP became inevitable as their current system was being discontinued.
The Solution: A Tailored Approach by DoTel
“DoTel saved the day,” said Danny Garcia, Director of Finance and Administration at Scouten Engineering, recounting how DoTel recognized their situation and introduced Wildix as a flexible and cost-effective solution. Wildix offered the perfect balance for tenured employees who were accustomed to the old system and new staff who preferred modern internet phones. This included addressing the different comfort levels among employees with new technologies. Its flexibility was particularly beneficial for remote workers, eliminating inefficiencies like taking messages for off-site employees. Despite initial resource misallocations, DoTel and Wildix provided a comprehensive solution.
Harry Perry of DoTel highlighted the tailored approach they took for Scouten Engineering, stating: “We wanted to ensure their transition to VoIP was seamless, addressing both current needs and future scalability.”
The Results: Seamless Transition and Lasting Benefits
The partnership with DoTel also brought financial benefits. By switching to Wildix from NEC, Scouten Engineering could streamline their communications infrastructure, reduce overhead costs and improve overall efficiency. The ability to integrate remote work seamlessly into their daily operations and existing systems was an impactful change, particularly in an era where remote and hybrid work models are becoming the norm.
Danny Garcia praised DoTel’s proactive approach, stating: “They didn’t just sell us a product; they provided a solution that fit our unique needs.”
This approach exemplified DoTel’s commitment to customer-centric solutions, ensuring that Scouten Engineering’s transition was smooth and their operations more effective.
The collaboration between Scouten Engineering and DoTel showcases how tailored telecommunications solutions can significantly enhance business operations. By switching to Wildix, Scouten Engineering not only updated their outdated system but also embraced a more flexible, efficient and cost-effective communications solution. This partnership stands as a testament to the importance of understanding client needs and delivering solutions that align with both current and future requirements.
Harry Perry of DoTel highlighted the tailored approach they took for Scouten Engineering, stating:
We wanted to ensure their transition to VoIP was seamless, addressing both current needs and future scalability.
Harry Perry
Cloud Specialist at DoTel
Requirements
- Transition to a VoIP System
- Flexibility for Remote Workers
- Cost-Effective Solution
- Ease of Use for All Employees
- Scalability for Future Needs
- Seamless Integration into Daily Operations
Value Gained
- Streamlined Communication Infrastructure
- Cost Reduction
- Enhanced Flexibility for Remote Work
- Improved Employee Adaptation
- Future-Proofed Operations
- Increased Operational Efficiency
- Customer-Centric Support
The solution has been provided by the Wildix Partner
- DoTel Inc
- 1523 6 Ave #200, Prince George, BC V2L 3N4, Canada
- info@dotel.net
- +1 250-962-8484
- dotel.ca
