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The combination of communication and modernity to optimise the day‑to‑day running of the law firm specialising in business law
At Crivits Legal, modernizing the image of law firms and their communication truly takes center stage. This business law firm is located on the second floor of Domaine de Herten, nestled within a magnificent park. Its traditional decor immediately sets the tone for a prestigious law firm that transcends boundaries. We had the opportunity to meet Jens Vrebos and Rik Crivits, leading a young, dynamic team of collaborators… 2.0.
Jens Vrebos, a lawyer with 15 years of experience, co‑founded Crivits Legal with Rick Crivits. Based in Oostkamp, near Bruges, the firm employs eight professionals specializing in business law, including insolvency procedures.
From Obsolete Communication to a 2.0 Communication Model
In the legal sector, the telephone remains a widely used communication tool. Jens Vrebos shares that his previous firm was still using fax machines just a few years ago, highlighting the urgent need to embrace modernity. Over the years, a shift in mindset within the legal industry has become evident, further accelerated by the COVID‑19 pandemic. Implementing a robust, up‑to‑date technological infrastructure became essential.
With this objective, the firm turned to Licom, a Wildix partner, and its CEO, Ives Lingier, to draw out its communication system.
Reliability, Continuity, and Modernity: The Ingredients for a Cutting‑Edge Communication System
It was immediately clear that Crivits Legal had to be reachable in a different way. Both founders had experience with firms that operated within strict hours, from 8:30 AM to 6 PM, and outside these hours, clients could only reach collaborators via their private numbers.
The implementation of Wildix, driven by Licom, has revolutionized communication at Crivits Legal. The new solution allows lawyers and collaborators to stay accessible to clients and colleagues, even when working remotely, significantly enhancing the firm’s accessibility. Each lawyer now has a professional number accessible via their mobile phone or laptop. The phone system is managed by the entire team, ensuring that someone is always available.
Our primary goal was to modernize our way of working while protecting our collaborators’ privacy. Thanks to Wildix, everyone has a professional number published on the website, avoiding the need to share personal information. This was crucial for our work, especially in insolvency cases, where we act as court-appointed trustees.
Jens Vrebos
Lawyer, co-founder of Crivits Legal
Fax machines have been replaced by emails, video conferences, and modern chat tools. The firm now breaks communication barriers by regularly using video calls with clients, ensuring better proximity and full alignment with modern standards.
Operational Flexibility and Enhanced Dynamism for Crivits Legal
The transition to Wildix has proven highly beneficial for Crivits Legal, making its services more responsive and accessible while offering better client support. Since adopting Wildix, the firm has observed a noticeable improvement in handling calls, as all calls are now received by team members, boosting client satisfaction and reducing complaints.
The deployment process, completed in under a week with Licom’s assistance, included team training before implementation.
The founders’ journey from an outdated telephony system to a new firm with seamless communication highlights the power of the right technology and partnership. The collaboration between Crivits Legal, Licom, and Wildix demonstrates how tailored telecommunications solutions can significantly enhance legal operations, client satisfaction, and overall efficiency. By adopting Wildix, Crivits Legal has not only solved its communication challenges but also laid the foundation for sustained success and operational flexibility.
A 2.0 law firm, indeed…
Requirements
- Modern and reliable telephone system
- Improved customer service
- Efficient call management
- Customer availability 24/7
Value Gained
- Increased reliability
- Modernisation of communications
- Improved customer satisfaction
- Streamlined call management
- Increased efficiency
The solution has been provided by the Wildix Partner
- Licom Telecom Systems Bv
- Pathoekeweg 9B/009, 8000 Brugge, Belgium
- info@licom.be
- +3250457800
- licom.be
