Dubber
Unified Call Recording and Voice AI on Wildix
Dubber on Wildix enables the capture, recording and analysis of 100% of calls taking place across the business, enabling SMBs and enterprises to address critical compliance mandates, improve sales performance and unlock the possibilities contained within voice data.
Stay Secure & Compliant
Make sure every call is securely recorded for compliance with MiFID II, PCI DSS, GDPR and more
Improve Customer Experience
Gain deep customer insights with sentiment analysis, keyword notifications and customer satisfaction reports
Boost Productivity & Performance
Automatically create meeting notes; reduce manual data entry with integration of voice data into CRM and BI applications
Fast Dispute Resolution
Use elastic search to quickly locate moments within phone calls and meetings to settle customer and employee disputes
DUBBER UNIFIED CALL RECORDING
FEATURES
Automatic recording of every call and conversation across networks, collaboration platforms, locations and devices.
Unified Call Recording:
- It’s in the cloud – turn it on with a click. No hardware needed.
- Replay calls instantly in the web portal or mobile app
- Unlimited recording downloads
- Flexible retention periods
- Strict user permission controls
- PCI DSS, Dodd-Frank, GDPR, KYC, MiFID II, HIPAA compliant and more
- Instant recording search
+ Voice Intelligence Cloud:
- Automatic call transcriptions
- Line-by-line sentiment analysis
- Customised notifications of negative calls and keywords alerts
- Advanced API for integration of call data in BI tools and apps
- Templated call and AI data dashboards and reports
MORE INFO ABOUT DUBBER
- More info on Dubber
- Dubber Overview (One-Page). Download Here.
- The Six Benefits of Unified Call Recording. Download Here.
- The Checklist to Ending Compliance Uncertainty. Download Here
