CLASSOUND: The Full Integrated VoIP Service for Local & International Calls

Make First-Class Local & International Calls, Securely in the Cloud

International businesses need an international unified communications solution. Even when you’re only placing national calls, it’s essential that your communication service is flexible and reliable enough to support all your operations.

For multi-site companies, unified communications as a service on its own can’t sufficiently enable business processes. On top of VoIP calling services and UCaaS, these businesses need to reliably access international telephone lines and global call forwarding. Many phone, SIP trunk and VoIP services attempt to address this issue, but most of them end up creating issues instead.

Using most SIP trunking services, your business is stuck with:

Limited coverage: Out of the box, most SIP trunks cover only one region, making them a poor choice for international calls. To get wider coverage, you have to spend excessive time and money coordinating with your carrier and international service providers.
Excessive tech issues: Up to 50% of problems with a UCaaS system stem from SIP trunking issues. Under most setups, carriers provide little to no support in addressing these problems, leaving your unified communications technology more difficult to use.
Inconvenient installs: Setting up most SIP trunks requires hours of careful labor, during which businesses can’t use their UCaaS system. If you need to port numbers, you'll also have to coordinate with a previous SIP trunk carrier, increasing downtime and frustrations.
Frustration over invoices: When SIP trunking is charged per minute, the final bill is often confusing. Worse, this model encourages businesses to decrease their international calls for the sake of cost savings. Then at the end of each month, it's rarely clear if you should pay your MSP or your SIP trunk carrier.

On top of all these problems, most SIP trunks do not provide effective failover or fax support on a global level. And worse, these VoIP SIP trunks do not offer support for HD audio.

Stop wasting time on ineffective calling apps and solutions!

Whether you’re calling locally or internationally, you need a trunk built to handle your phone traffic.
Learn about the benefits of an embedded VoIP carrier:

Only Wildix has a 100% secure SIP trunking solution that brings companies VoIP calls to 200+ (DIDs in 100+) countries and territories.

With Wildix, international calls are available entirely from your VoIP phone, mobile phone or any device on your internet connection.

It’s all possible with Wildix’s revolutionary way of connecting to international phone lines: CLASSOUND, your international carrier for First Class Sound all around the globe.

CLASSOUND —
Best International SIP Service

CLASSOUND has been recognised as the BEST INTERNATIONAL SIP SERVICE at UC Partner Awards 2021 by UC Today!

Boost your business operations with CLASSOUND

Choose a reliable service to boost your international calls!

What is the lead time from order to porting?

Porting generally takes 2+ weeks, but depending on the previous carrier, the length could be up to 30 days.

However, thanks to Instant Virtual Porting, you can start receiving calls via CLASSOUND to your DIDs almost instantly, without the need to wait till porting is done.

In what areas can we use this service?

This service can be used anywhere in the world where the Wildix SIP service can be used on the same network.

Is this system ordered on a per-system basis or a per-user basis?

Ordering is performed on a per user model. When merged with the subscription plan, each user has 3,000 minutes a month. Applies to Essential, Business and Premium plans.

Is it possible to pool the minutes on CLASSOUND among users?

No, minutes are not pooled between users.

Are the networks that CLASSOUND operates on managed by Wildix?

Wildix has network management capability from end to end.

What is the process for ordering?

Wildix Partners can order CLASSOUND service directly from the Wildix Management Portal (WMP). Check documentation for more details: CLASSOUND Activation Request.

Are You a Managed Service Provider?

CLASSOUND is the perfect solution for boosting your UCaaS portfolio and winning more deals from international and multi-site businesses!

Wildix’s premier SIP channel solution in the cloud, CLASSOUND ensures that MSPs are able to

Sell a complete global call forwarding and international calling solution
Own their SIP trunking service instead of working through a carrier
Add DIDs and freephone numbers in 100+ countries and territories
Reduce tech ticket output by up to 50%
Handle SIP trunk installations entirely off-site through the cloud
NEVER open a SIP trace again!

Simplify your global calling with 3,000 minutes of FREE international calls per month, per user

THE DIFFERENCE WITH CLASSOUND

COVERAGE IN 200+ COUNTRIES & TERRITORIES:

Immediately after installation, CLASSOUND enables calling all over the world, without the need to sign any additional SIP trunking agreements.

SIMPLE INVOICING

With CLASSOUND, straightforward billing is the only way to go. Billing is performed on a simple per-month, per-user basis, done only through the providing MSP.

Instant Virtual Porting

Start receiving calls via CLASSOUND to your DIDs immediately, without having to wait for the porting date.

NO ON-SITE INSTALLATIONS:

Bring the power of cloud unified communications to SIP trunking! With CLASSOUND, installations can be done entirely through the cloud for a quick, painless process handled entirely off-site.

FULL VENDOR SUPPORT:

Forget about waiting weeks or even months for your SIP trunking issues to be fixed. Every CLASSOUND installation is supported by Wildix’s NOC team to solve all tech issues, ensuring speedy repairs at no additional charge.

AUTOMATIC FAILOVER:

In case of an outage, CLASSOUND automatically switches to one of its active backup servers. Its powerful cloud-based architecture keeps your global call network connected, no matter what.

COMPLETE SECURITY:

Like all Wildix services, CLASSOUND features full encryption to ensure your international VoIP calls are completely secure.

DIRECT RTP & OPUS CODEC:

Voice traffic over CLASSOUND goes directly from the speaker to the point of presence. Combined with support for the HD audio codec Opus, this ensures minimal latency and the best possible audio quality.

SMS CAPABILITY:

Take your texting capabilities on a global scale. CLASSOUND features a complete SMS component to upgrade your unified communications technology with international text messaging or even texting campaigns.

PROPER FAX SUPPORT:

With CLASSOUND activated, faxing anywhere in the world is easier than ever before. Send or receive faxes on a global scale, right from your current business devices.

CLASSOUND for our customers in the United States

CNAM name lookup

CNAM service performs caller name lookup in external online resources, making sure you can get the caller’s name even in case the caller is not found in the PBX phonebooks.

E911 Compliance

New US regulations (Ray Baum’s act) require every organization to make sure that every 911 call conveys a dispatchable location to get an emergency responder on site as quickly as possible. With CLASSOUND the solution for e911 compliance is available out of the box: the exact location is delivered to PSAP with every 911 call generated from a Wildix device (both fixed and non-fixed).

2-way SMS service

With CLASSOUND, our customers in the US, Canada, and the UK can send and receive SMS via Wildix Collaboration, which makes SMS campaigns easy.

STIR/ SHAKEN Inbound Verification feature

Enhanced security with STIR/SHAKEN Inbound Verification feature, which makes it possible to authenticate and verify the true caller identity behind a given phone call and block spoofed calls.

Learn how the CLASSOUND helped other MSPs become more efficient in providing services to their customers:

The fact that Wildix have developed their own SIP trunk offering, CLASSOUND, has made our job easier, as the majority of services we now provide to customers come from one single vendor… It just simplifies the system for call routing and fault diagnostics for us, and for that customer, it just makes it a simple bill and an all-in-one service. The quality of CLASSOUND against other international SIP providers cannot be compared, it’s just crystal clear.

It’s not only the architecture that guarantees us flexibility: the Wildix licensing model, HWaaS, and CLASSOUND — all of this gives us a huge amount of flexibility in the way we go to market and price the solution to our customer base.

I have always found there were issues with any VoIP phone regarding call quality before using Wildix and CLASSOUND. CLASSOUND is the reason I can stand behind the product and recommend it to our customers. Honestly say it’s the best sound and quality I have experienced when it comes to VoIP — nothing can compare to it. It has brought telecoms out of the stone age.