Genesys

Automatize call handling, call center monitoring and boost agent productivity.

Genesys Cloud CX

Genesys provides contact centre software as a service, helping companies create deeply connected experiences through its all-in-one contact centre solution. Integrated AI and automation tools deliver predictive engagement to ensure agents can easily serve customers in the most effective way, boosting customer loyalty and increasing revenue, and apps and integrations make it simple to deliver a custom UI with all the tools you need. Solutions also include IVR, chatbots and workforce engagement and management tools.

Genesys Cloud CX is transforming the contact center industry by bringing innovation to businesses of all sizes, everywhere.

Manufacturer information

Genesys is one of the leaders in the contact center space, appearing as a leader on the 2021 Gartner® Magic Quadrant™ for Contact Centre as a Service. The company was founded in the United States in 1990 and is currently headquartered in California. Its solutions are used by organizations across 100 companies, connecting businesses and customers through marketing, sales and service on any channel.

Type of Integration: Wildix Certified
Type of Connection: Wildix Api Adhoc
Wildix Product Concerned: Wildix PBX

FREE INTEGRATION:

Requirements

Wildix License

Wildix UC-Business and
Premium License

Level of Expertise

Expert +++

Documentation

in construction

Genesys Cloud CX and Wildix Integration Supported Features

Click to Call

Monitor the status of
each agent connected

Statistics on
communications

Automatise pilot user stations (analyse, prioritization, transmission to the right agent)