Power BI
About Power BI Integration with Wildix
This integration connects Wildix with Power BI, allowing users to visualize their communication and performance metrics alongside data sourced from other systems. By importing Wildix data, users can analyze call records, meeting details and chat activity within Power BI, simplifying data analysis.
About Power BI
Power BI is a business intelligence platform that combines data from various sources to help businesses analyze and visualize information, facilitating data‑driven decision‑making.
Features
- Analytics importing: Import call records, meeting details, chat activity and more into Power BI for detailed analysis.
- Automated data exporting: Schedule CSV/XLSX reports to create automatic exports, enabling continuous data syncing between Wildix and Power BI.
- API-based integration: Real-time data updates through API calls that fetch the necessary data whenever needed.
Requirements
- WMS 6
- Power BI
- Node.js (required for specific scenarios)
- UC-Premium / x‑bees‑SuperBee / SuperHopper + AI plan
Supported Products
Wildix Collaboration
A fully web-based unified communication platform, Wildix Collaboration brings all your real-time communication tools together in one place, empowering your teams to work together efficiently.
Exportable data on: calls and agent status
x‑bees
An AI‑charged, sticky communication platform, x‑bees brings all the decision-makers together in one place, shortening sales cycles and driving customer loyalty.
Exportable data on: calls, conferences, chats and agent status
x‑hoppers
A complete retail headset system with AI assistance, x‑hoppers connects store associates to colleagues, customers and systems, increasing customer conversions.
Exportable data on: broadcast users, agent and store statistics, headset battery status and smart call points
