2025 UC&C Summit by Wildix Unveils AI‑Powered Innovations and Vertical Growth Breakthroughs in Unified Communications

16 January 2025
News INT

Press release

Event Spotlighted Wildix's WMS 7 and Groundbreaking AI Solutions as Catalysts for Transforming UC&C, Workplaces and Partner Success

TALLINN, ESTONIA — January 16, 2025 — Wildix, a global leader in AI‑powered Unified Communications and Collaboration (UC&C), concluded its annual UC&C Summit on January 15, connecting thousands of partners and industry leaders worldwide. The virtual event provided actionable strategies and solutions to address the rapidly evolving workplace and UC&C market, emphasizing AI‑driven innovation, vertical market growth and Wildix’s market-defining channel strategy.

The unveiling of WMS 7, Wildix’s next-generation UC&C platform, was a pivotal moment of the Summit. Engineered to address fragmented systems and rising security threats, WMS 7 integrates real-time transcription, intelligent summarization tools and an enhanced chat engine powered by AI, delivering seamless communication and improved operational efficiency. This platform reflects Wildix’s commitment to empowering businesses with solutions tailored to modern challenges.

Every announcement, product or project we unveiled has one goal: empowering our partners and their customers to succeed. With WMS 7's advanced transcription and summarization capabilities, x-bees' intelligent sales solutions and x-hoppers' transformative retail tools, we are equipping partners to grow their businesses by delivering solutions that meet modern workplace challenges. By focusing exclusively on the channel, we ensure our partners have the resources and tools they need to drive impactful results for their customers.

Steve Osler

CEO, Wildix

Key Announcements at the 2025 Wildix Summit

WMS 7 Launch: AI-embedded, Wildix’s most advanced UC&C platform to date features real-time transcription, intelligent summarization tools and an enhanced chat engine, tackling fragmented systems and rising security threats to deliver seamless communication and operational efficiency.
x‑bees: Advancing Sales Intelligence: Equipped with real-time sentiment analysis, call assistance and detailed reporting, x-bees transforms the sales process by shortening cycles and enhancing decision-making. With its seamless Salesforce integration, x‑bees enables partners and their customers to implement tailored solutions that address unique needs. Proven to streamline workflows and drive high-value deals, x-bees has increased recurring revenue by 30%, as evidenced by partners like Make.Contact, delivering operational excellence in an increasingly connected world.
Channel-First Initiatives: Wildix expanded its channel-only strategy with the Sales Elevate Lab, offering advanced training and tools for partners. A $1 million incentive pool empowers partners to close high-impact deals, while the newly established Sales Engineering Team provides expert technical guidance to navigate complex opportunities. These efforts are supported by enhanced Salesforce Partner Community tools that streamline workflows and provide actionable insights.
DECT W-AIR Devices: Wildix introduced specialized DECT models tailored for the demands of rising UC&C verticals like healthcare and manufacturing.
x‑hoppers: Revolutionizing Retail Operations: Updates to x‑hoppers include AI-driven theft detection, line management and safety alerts. As evidenced by House of Spells in London, these innovations have reduced theft from 4 weekly incidents to just 1–1.5 on average, while significantly improving customer experiences and operational efficiency.

The Summit also celebrated real-world successes enabled by Wildix solutions and 100% channel strategy. Stiebel Eltron France, a central heating manufacturer, resolved critical security challenges using Wildix’s platform.

Wildix transformed our approach to communication and security. It ensures smooth operations while addressing real challenges.

Dennis Dick

IT Manager, Stiebel Eltron, France

With the UCaaS market projected to reach USD 240.17 billion by 2030, Wildix remains dedicated to equipping partners and their customers with advanced tools and verticalized solutions to thrive in a dynamic landscape. From WMS 7’s AI-powered capabilities to x‑bees and x‑hoppers, Wildix empowers its partners to lead with innovation and measurable results.

Re-watch highlights HERE.

2025 UC&C Summit — Photo Gallery

About Wildix:

Wildix is a premier provider of Unified Communications as a Service (UCaaS) solutions, committed to empowering organizations to elevate collaboration and enhance operational efficiency. The platform seamlessly integrates telephony, video meetings and team chat functionalities, all enhanced by AI capabilities. With its robust integrated PBX system, Wildix guarantees reliable, enterprise-grade communication tailored to meet the diverse needs of businesses. Dedicated to delivering exceptional customer support, Wildix guides organizations through the complexities of modern communication, enabling them to stay connected and competitive in an ever-evolving landscape. Its vertical solution, x‑hoppers, is designed specifically for frontline workers, equipping teams to provide superior customer experiences and drive success across various industries.

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