x-hoppers:
Your Complete Retail Communication Solution
Boost in-store sales with push-to-talk headsets powered by a robust cloud-hosted retail communication system
Jump ahead of in-store problems and your competition
Connect retail assistants and increase customer conversions
to talk to us
x-hoppers is more than wireless communication headsets
It’s a complete retail communication solution built to engage customers, track store interests and increase customer loyalty. Combining complete digital communications, QR code call points and wireless headsets, x-hoppers is the springboard that propels your store into the future of retail.
Team communication headsets and retail communication software together put the full power of UCaaS directly in your store. Only with x-hoppers.
Gemma Stratford
Jason Dawes
See x-hoppers in action
- Questions retail assistants don’t have immediate answers for
- No capability to track customer engagement and interests
- Aggressive customers creating a hostile environment
- Messes, damaged products or poor item shelving
- Empty store floors during unplanned or uncoordinated breaks
- Breakage from unreported shoplifting
- Safety concerns from a lack of staff reporting
- Potential health hazards from button-operated call points
- Difficulty in organizing click-and-collect orders
- Lack of staff coordination at self-checkout tills
- All headsets are linked to a single voice channel
- Each headset starts off muted by default to prevent chatter
- Push the Call button once to talk to colleagues, and push again to mute
- The main voice channel also issues audio alerts from incoming calls and customer call points
- Answer calls routed to that headset by pushing the Hook key
- While on a call, push the Hook key again to return to the retail voice channel, then push a third time to return to the call
It’s all possible thanks to the combination of:
One unified voice channel for retail communication devices
With x-hoppers, each store associate gets a wireless communication headset that links them to a single, always-on channel. When other staff need assistance with customers, have a question or want to make an announcement, it instantly goes through to all other clerks on the secure voice line.
QR code call points to facilitate customer inquiries
No more unsanitary, hard-to-find call points: x-hoppers makes calling a store associate as simple as scanning a printed QR code. Once the customer scans a printed code with their smartphone, the x-hoppers system issues an alert that someone in that department needs assistance. That ensures it’s always a cinch to meet customer expectations and earn their loyalty. You can also add QR codes to SELs so that customers can rapidly find information, book a delivery or even view explainer videos, depending on your needs.
Big data collection for predictive analytics
Why should analyzing shopper trends be available only for e-commerce? Thanks to the QR code call system in x-hoppers, your store can track customer interest and engagement right in your physical shop. The system tracks and logs every scan to build big data on how your customers are interacting with product lineups and more — all as you conduct business as usual.
Cloud hosting for a fully secure SaaS retail solution
Keep all your in-store conversations completely private and fully secure in the cloud. Through a private DECT channel for talking via headsets and a hosted service for your retail communication software, x-hoppers enforces top-quality security at all points during in-store communications. That makes running your shop that much safer, simpler and cost-effective.
x-hoppers for Holland & Barrett: a winning choice
common retail issues
x-hoppers at your store means:
All departments covered at all times
Use the x-hoppers comms headsets to organize staff to cover departments in real-time, or instantly ask one another for input on department-specific customer inquiries. You even get alerts from self-service tills or click-and-collect. With x-hoppers, store operations are truly unified and easier than ever to coordinate.
Security alerts issued instantly
In public places, safety can never afford to wait. Running x-hoppers at your store means employees can use their team communication headsets to instantly call in security issues or shoplifting attempts, keeping the whole shop immediately aware of potential threats. Plus, x-hoppers even supports additional integrations for AI endpoints, including ones managing security cameras, to ensure staff receive alerts as soon as the store’s cameras recognise an issue.
Experts available anywhere in the store
Thanks to the virtual call points from x-hoppers, customers can ask for staff assistance from any shelf where you choose to display a QR code. Plus, by talking on headsets, your staff can work as one to instantly answer every customer inquiry with total knowledge and confidence.
Calls handled from the store floor
No need to use a separate office for your contact center — with x-hoppers, staff can handle all your store’s communications right from the shop itself. Using the cloud-based retail communication software, all incoming calls can be routed right to your team’s communication headsets while they’re in use at your shop.
Fewer messes, better presentation
Forget all your guests hearing “cleanup on aisle seven” blasted over the PA: x-hoppers means staff can send discreet alerts about messes, misshelved products and more, all over their secure comms headset channel.
Analytics for easy feedback
With its precise analytics, x-hoppers shows you how many people have connected to the system’s broadcast, the number of interactions, how quick response times were and more. For more in-depth analysis, the system even automatically transcribes conversations over the in-store headsets for a faster way to review how your staff collaborates. All that allows you to tailor-fit staff training to your specific customer service needs.
Click and collect made clearer
Because x-hoppers integrates with your shop’s communications, it makes it simple to coordinate buy online, pickup in store orders. After your staff puts together a click-and-collect order, x-hoppers can connect to a customer check-in screen or webpage and issue an audio alert to employees once the customer declares they’ve arrived. It’s just another way the system’s flexible APIs make the in-store experience more responsive and more convenient.
Better staffed self-checkout
As convenient as self-checkout tills are, they slow to a crawl the second a customer scans alcohol or any other product that needs staff approval. But with x-hoppers, self-checkout gets back up to full speed thanks to a discrete call automatically broadcast over linked devices, informing your team someone needs attention.
only with x-hoppers
